When something goes wrong — a quality failure, a customer complaint, a supplier deviation — the investigation is what determines whether it happens again. This Investigation Form gives your team a structured approach to document findings, trace root causes, and assign corrective actions with full accountability.

Built for quality engineers, operations managers, and continuous improvement teams, this Word template ensures every investigation follows the same rigorous path from problem statement to verified resolution.

What’s Included:

• Problem description section with product/process identification fields
• Immediate containment action capture
• Root cause analysis section with space for 5-Why or fishbone findings
• Corrective and preventive action (CAPA) plan with owner and due date
• Effectiveness verification field — confirm the fix actually worked
• Signature and approval workflow for quality sign-off

Who It’s For:

Quality teams handling internal non-conformances, customer complaints, or supplier deviations. Essential for any organization operating under ISO 9001, IATF 16949, or similar quality management standards.

Why It Matters:

An incomplete investigation is worse than no investigation — it creates false confidence while the real problem persists. This form forces completeness: you can’t close an issue until containment, root cause, corrective action, and verification are all addressed.

Format: Microsoft Word (.docx) — fully editable with consistent formatting. Use it standalone or integrate it into your NCR, SCAR, or complaint workflow.

Download and start conducting investigations that actually prevent recurrence.